QuickBooks 2013 Closing Unexpectedly

Over the last few days i have had a number for clients contact me because QuickBooks 2013 for windows had shut down right in the middle of doing something.  People seem to see different messages and errors, but they are all doing the same thing.  There seem to be a number of people that have experienced a similar problem – QuickBooks just shuts down unexpectedly.

I have done some digging and this is what I have found.  First it seems to be isolated to QuickBooks 2013 running on Windows 7 PC’s.  Not sure what the correlation is, but it looks like those users are the ones most effected.   There are a couple of Knowledge Base articles that Intuit has posted that can be related tot he issues -

• 
  SLN65647 - Unrecoverable error: 15346 90861 when clicking on Review 1099 vendors in 2013


• 
  SLN65483 - Error: QBW32.EXE – Aborting Application: QuickBooks is now terminating when working in 2013

I also read that Intuit was aware of an issue and that they had released an update to correct the issues – Release 5 (R5).

Service Releases & Updates

The first step I would recommend to help with this issue (or any issue) is to make sure that your QuickBooks is up to date with all the latest software updates.  If you have ever opened QuickBooks and were greeted with the message that there are “updates available, do you want to install them” I would advise that you install them.  It only takes a few minutes, but it is how Intuit keeps the program up to date and running smoothly.  As issue are found, they are addressed by Intuit and put together in a service release.

You can easily check to see what version you are using by opening QuickBooks the press CTRL + 1  (that is hold down the CTRL key then press the number 1).  This will bring up the product information window. Listed right at the very top is the version number.

 

If you are not on R5, then you will need to update your QuickBooks.  To do this, click on Help, then Update QuickBooks.  On the fist page of the Update QuickBooks window click on the big blue Update Now button.  That will bring up the Update Now tab and you can then click on the blue Get Updates button.

Click to Enlarge

Allow a few minutes for all of the updates to download, then when it is finished, close QuickBooks and re-open.  QuickBooks will install your new updates and you should be good to go.

Still Having Issues

We are seeing that those that are running R5 can still have issues even with the install, so be aware. If you are still having issues, continue to check for updates and you can contact Intuit directly.  We will continue to check on this issue and let you know if we hear anything, as well as when new updates are available.

QuickBooks 2013 Closing Unexpectedly