Cannot Open QuickBooks - Errors When Opening

Over the past couple of weeks, I have had more than a handful of clients call because there QuickBooks won’t open.  Either it will error out when you try to open it, or it will ask you to log in and then it will present you with an unrecoverable error.  The error is pretty cryptic, and does not give you any real hint as to what is causing the issue.

Before you spend a bunch of time on the phone with QuickBooks support to get this fixed, give these suggestions a try to see if you can get in.

Trouble Getting QuickBooks to Open

With QuickBooks closed on your computer, hold the Ctrl key down while opening QuickBooks.   This will open QuickBooks with the no Company window open. By default, if you close QuickBooks by using the X in the upper right corner, the program will open the same data file next time you open it.  The CTRL allows you to bypass opening the company file and you should be presented with the Open Company File dialog box.

Trouble Logging Into Your Company File

Next, before you click on your company file to open it,  hold the ALT key, then click on the file and click Open.  If you have a password on your account (and you should!) release the ALT key to type in your password.  After you type that in, hold the ALT key again before clicking OK.

Similar to the earlier example, when you close QuickBooks, it remembers all of the screens and reports that you have open when you quit.  By holding down the ALT key, you are telling the program to open the user without launching all of those reports and windows. We have seen that sometimes if you leave a lot of reports open QuickBooks might have trouble recreating them when you try to log in and thus causes an error.

Don’t Save the Desktop View

QuickBooks has a setting in the Preferences file that will allow you to help prevent this from happening again.  It is the Save Desktop View option.  By selecting Don’t Save the Desktop option, the reports and files will not be saved when you close you file.

To get to this setting, do the following steps:

1. Click Edit from the main menu


2. Click Preferences


3. Choose Desktop view


4. Don’t save the Desktop


5. Click OK

 

Have each user log in and do this.  

Hope this helps.

Cannot Open QuickBooks - Errors When Opening

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QuickBooks for Attorneys Book on Sale

In celebration of back to school time, we have our best selling book, Law Practice Accounting Using QuickBooks and Law Practice Accounting Using QuickBooks for MAC, on sale for $10.00 off the regular price. Order on or before August 31st to save and get a head start on getting you firm’s books in order before the crunch of the end of the year.  The book is written for both PC and MAC versions of QuickBooks

Click here to Order Today and Save!

If you are interested in learning about using the Online version of QuickBooks, please give us a call at (904) 28-4480 for more information. Enjoy the rest of the summer and remember to give us a call if you need help using QuickBooks in your Law Firm!

 

QuickBooks for Attorneys Book on Sale

QuickBooks Lists Not Sorted Alphabetically

In my consulting practice I have recently had quite a few Attorneys that use QuickBooks have a common problem when they were trying to display a list.  The problem is when they view a list (like the Chart of Accounts), the list is not sorted alphabetically, which makes finding a particular entry a bit of a hassle.

Here is a quick way to get those lists back in shape.

1. Click on List from the Main Menu and choose Chart of Accounts.


2. This will display your Chart of Accounts list.


3. With the list open, click View from the Main Menu and Re-sort list.

Tada!  The list is resorted.   This will also work in the customers, vendors and items list.

QuickBooks Lists Not Sorted Alphabetically

QuickBooks Update Service

When you open QuickBooks you may encounter a message that says QuickBooks has an update.

Figure 1.1

Don’t just click Install Later.   It usually only takes a few minutes.   QuickBooks releases these updates for fixes or new features.

If you are working in a network environment you need to keep in mind that once one of you update you will all need to update.   2013 released the R6 update and this fixed a lot of issues they were having so I recommend updating it.

If you have an older product you may see a message that prompts you for a new release.   This is upgrading, so you don’t want to do this unless you want to buy the new product.

QuickBooks Update Service